Refund policy
Order Cancellation
Once your order has been paid for, cancellations are not permitted under any circumstances. Please ensure that all order details — including sizes, designs, and contact information — are correct before checking out.
Refunds and Exchanges
- We do not offer refunds or exchanges for change of mind (buyer’s remorse), or incorrect orders placed by the customer.
- In accordance with the Consumer Protection Act, if an item you receive is defective or damaged due to production/packaging error (not courier mishandling), you may request a replacement or refund.
- We document all parcels with photos or videos before shipping to verify product condition before dispatch.
- Claims for damaged or defective items must be communicated on the same day of delivery. Please include clear photo or video evidence and email us at isekai.711@gmail.com.
- We reserve the right to request the return of the item for inspection before a refund or exchange can be issued.
- The item must be delivered to us/dropped off before 7-days elapse after the customer received the shipment.
- Items must be unused and in their original packaging.
- For approved claims where product damage occured, we will only cover the delivery cost of the replacement.
- For exchanges, the customer is liable for the cost of returning the item to us, and the delivery back to the client.
- Refunds or exchanges will be processed only after inspection and confirmation of the reported issue.
Contact Us
If you have any questions regarding this policy, please contact us at isekai.711@gmail.com.