Contact information

In line with our responsibility to provide fair and accessible service (as outlined in the Consumer Protection Act), we’ve implemented a structured communication policy to ensure all customer queries are handled fairly and efficiently.

Due to repeated abuse and misuse, we have permanently closed our WhatsApp line. If you need assistance, please contact us via email at isekai.711@gmail.com.

Response Time:

Please allow up to 48 hours for a response. As a small team, we are actively involved in fulfilling orders, managing production, and balancing external commitments such as work and studies.

Order-Related Inquiries:

To keep our operations running smoothly, we kindly ask that you only reach out about your order if:

• You require the item by a specific date (please notify us on the day of ordering), or
• Your order has exceeded the standard 10-day production timeline (as per our policies and hours).

We aim to uphold transparency and ensure every customer receives fair treatment, in accordance with the CPA’s emphasis on reasonable conduct and responsible business practices.

Thank you for your patience, support, and understanding.